WEIGHT
Price transparency
0%How clearly the company publishes pricing (rates, flat fees, or ranges) on its own website.
How we know
Eight measures, published in full
We fixed these before we looked at a single company, and we never bend them to favour one — including our own. If a competitor scores higher, it places higher. Here they all are, with their weights.
WEIGHT
Google rating
0%Average Google review rating, weighted by review volume.
WEIGHT
Technician quality
0%Field-technician quality inferred from the text of Google reviews (professionalism, cleanliness, competence).
WEIGHT
Public complaints
0%Volume and severity of publicly available complaints across the web. Every complaint cites a dated, linked source.
WEIGHT
BBB rating & resolution
0%Better Business Bureau letter grade and complaint-resolution record.
WEIGHT
Response time
0%Response/turnaround time the company advertises on its website.
WEIGHT
License & insurance
0%Verified WA L&I license and active insurance. Also drives the PASS/FAIL badge.
WEIGHT
Website accessibility
0%How usable the company's website is for people with disabilities — alt text, keyboard navigation, colour contrast and labelled forms (WCAG).
Some companies in the ranking are operated by our partners — this is disclosed on their profile and changes nothing in the formula. · Read our full policy →
How it works
1. Tell us what you're seeing
Describe the symptom, not the service. Working out what you need is our job, not yours.
2. Understand the problem
We explain what it usually means on a Pacific-Northwest home — and what really decides the outcome.
3. See the record
Every company's numbers on what matters for your job, each with a dated source you can open.
4. Decide for yourself
You choose and contact them directly. No lead auction, nobody taking a cut in between.